Health Information

At this time we are unable to administer your covid vaccine.

To find out if you are eligible, the Covid-19 Vaccine Eligibility Checker can be used to confirm eligibility to be vaccinated and to locate a vaccination site.

• Eligibility checker – Vaccines Eligibility Checker (healthdirect.gov.au)

Note: Please scroll to the end to get details of where you can book your vaccine.

Please note if you are obtaining the vaccine because of a pre-existing medical condition you will need to validate the condition either by:

1. My Health Record
2. Referral from a Health Professional

Please contact the clinic if you need a referral.

At the GP Clinic Bendigo we are committed to providing our registered patients ongoing care during the Coronavirus Pandemic.  We appreciate your support and understanding during this quickly evolving and changing time.  Over the coming weeks and months, there may be times where our reception staff will contact you and ask you to change your non urgent appointment time, or registration visit, so our Doctors are able to provide care to patients at high risk of serious illness or are very unwell.

To reduce the requirement of patients having to present to the clinic for appointments, if you are  home isolating or at an increased risk of severe infection such as those over 70 years, or those with a chronic medical illness or a parent of a child under 12 months of age,  our doctors are able to provide a consultation over the phone.

For further information on the Coronavirus, such as things you can do to reduce transmission, advice about travel or self isolation, please go to the Department of Health Website.

We appreciate your support and understanding and we will continue to do everything we can to provide your families medical care during these evolving times.  We will continue to keep our website up to date with changes we will make in the clinic to assist in the management of the Coronavirus Pandemic.

Patients with Cold & Flu symptoms attending The GP Clinic for a face to face consult are required to wear a face mask upon entering the clinic.

All patients will be screened for respiratory symptoms upon entering the clinic.

For patients with respiratory symptoms (fever, cough, sore throat, runny nose or shortness of breath) or patients who have been in contact with someone with confirmed Coronavirus we ask you to please phone the clinic prior to entry and wait in your car until your appointment time.

Thank you for your understand and support in keeping our community safe.

If your doctor requests tests or refers you to a medical specialist and you want to discuss the results you will be asked to make an appointment with your doctor for the results.

No results are given out over the phone by any staff member. There are no exceptions to this.

If the doctor requires you to make an appointment the reception staff will contact you.

Booking appointments with our general practitioners or nurse can be made in person or over the phone. Our standard appointment time is 15 minutes.

To help with the smooth running of the practice, you will also be asked some questions about your appointment to try to get the best-timed appointment for you.

We understand you may not want to inform the receptionist of your private appointment requirements, but we ask if you have more than one thing to discuss or have something complex then you should book a longer appointment. All mental health appointments should be a long appointment.

If you want a lesion removed, this should have been seen and assessed by the doctor in a prior consultation.

Appointments are required for specialist referrals and prescriptions.

Our reception staff will make every effort to find an appointment time if you urgently need to be seen.

The clinic is able to arrange free telephone or in-person interpreters through the Translating and Interpreting Service. The National Relay Service is also available for people who are deaf or have a hearing or speech impairment. Alternatively, a family member or other person may be present for a consultation with the patient’s consent.

Registered patients requesting to see a GP as a walk in will be triaged by the team. Only patients triaged as needing immediate care will be accommodated without appointments. Patients with non-urgent health conditions will be offered the next available appointment.

Anyone who presents requiring urgent medical attention will be seen.

Telephone and Telehealth appointments are available.

We try our best to run as close to time as possible, however, some people may be more unwell than they thought on booking their appointment and may need more time than they had booked for.

Occasionally, our general practitioners may be called by another doctor to help with an emergency.

We are happy for you to contact our clinic prior to your appointment to check if the doctor is on time. Booking the correct appointment time allows our doctors to run close to time and reduce delays.

Our practice is committed to maintaining the confidentiality of your health information. Your medical record is a confidential document.

A copy of the Privacy Policy is available at reception.

Our practice seeks patient feedback on their experiences with our practice to support quality improvement activities.

Despite the best intentions, complaints may arise. Please direct any feedback to our Practice Manager, in person, by phone or in writing and we will endeavour to respond promptly and effectively.

If you feel our practice has not properly dealt with your complaint, you may contact:
Health Complaints Commissioner – 1300 582 113 Level 26, 570 Bourke Street, Melbourne, 3000

Our patients may leave messages for our general practitioners.

As our GP’s are usually fully booked it maybe 2-3 days before the doctor returns your call.

We encourage patients to discuss urgent messages with reception to see if an earlier appointment time can be arranged.

We do not generally communicate with patients via email or fax. Please contact the clinic via telephone for an appointment or any queries.

The clinic is able to arrange free telephone or in-person interpreters through the Translating and Interpreting Service. The National Relay Service is also available for people who are deaf or have a hearing or speech impairment. Alternatively, a family member or other person may be present for a consultation with the patient’s consent.